Booking Terms and Conditions

• Send us a booking request with your dates and number of guests. This does not commit you to anything.
• We reply with availability and a personal quote. Your quote will be 15 to 20% less than on Airbnb, Booking.com or VRBO for the same apartment on the same dates at the time we send it.
• Your booking is confirmed once we have received your deposit and sent you a written confirmation by email. The confirmation also gives you our full business details.
• Because the booking is for accommodation on specific dates, there is no statutory 14-day right of withdrawal. Our cancellation terms below apply instead.

• A deposit of 50% of the total price is due when you book.
• The remaining 50% is due 3 days before check-in.
• If you book 3 days or less before check-in, the full price is due when you book.
• If the balance has not arrived by the due date, we will contact you. If it is still not paid, we may treat the booking as cancelled by you.
• The local tourist tax (€2.10 per guest per night, for guests over 14) is not included in the price and is paid on arrival.

Please tell us in writing, by email or WhatsApp.

• More than 14 days before check-in: we refund everything you have paid.
• Within 14 days of check-in: we keep your deposit. If you have already paid the balance, it is not refundable either.
• If you leave early or arrive late, we cannot refund the unused nights.

If you would like to change your dates or the number of guests, ask us as early as you can. We will do our best to help if the apartment is free, and confirm any change in price before we make it.

In the unlikely event that we have to cancel your booking, for example because the apartment cannot be used, we will tell you as soon as possible and refund everything you have paid in full.

• Check-in is from 4pm.
• Check-out is by 11am.
• Earlier check-in or later check-out may be possible if the apartment is free. Just ask us.
• We send you arrival instructions before your stay. Please bring an ID card or passport for every guest, as Italian law requires us to register them.

• No smoking or vaping in the apartment.
• No parties or events.
• No visitors: only the guests named in your booking may stay in or visit the apartment.
• No more than 4 guests.
• Pets only if agreed with us in advance.

If these rules are seriously broken, we may ask you to leave without a refund.

Please treat the apartment as you would your own home and tell us straight away if anything is damaged or stops working. You are responsible for damage caused by you or your group beyond normal wear and tear, and we may ask you to pay the reasonable cost of repair or replacement.

We will provide the apartment as described and fix problems as quickly as we reasonably can. If something is not right during your stay, please tell us at once so we can put it right.

We are not responsible for events outside our reasonable control, such as severe weather, strikes or utility failures. Our total liability to you is limited to the price of your booking. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

We recommend taking out travel insurance that covers cancellation.

If you have a question or a complaint, email goldwhite.bookings@gmail.com or call +44 7810 615998. We aim to reply within a few hours.

These terms are governed by the law of England and Wales. If you live in another country, you keep any consumer protections that the law of your home country gives you.